Cancel an Event Registration with Refund

Location: Ecommerce/Orders/Order Editor -> Save and Create Refund Button

Note: Any credit card order placed within less than 24 hours will automatically become a void via the Refund Button/Submit as the credit card was never actually charged. 

Summary of Steps for How to Refund Event Registration Orders with Return to Inventory:

Located under Ecommerce/Orders/Order Editor -> Save and Create Refund Button

1. Click the Create Refund Button, this takes you into a Refund Editor.
2. The Refund Editor will assume you want to do a full refund at first. If this is true all you need to do next is submit the Refund.
3. If you need to do a partial refund, simply review the Items you want to remove or adjust the price on and make those changes as needed.
4. The Subtotals and Total will adjust as you adjust the pricing at the Item level.
5. The Total in the Refund Editor, is the total to refund back to the customer.
6. When you are satisfied with the Refund details, click the Submit Refund Button.
7. *To successfully return the seat back to inventory and cancel the registration, you also need to manually edit the associated Event Registration Record and set it to unregistered.

It's important to note that Refunds are a new type of order record. The original order will still be kept intact, mark as paid, but in addition a new record will reference that order number and be a Refund type order. This is done in order to keep a historical record financial and otherwise of what transactions occurred.

The above tutorial and steps is for refunding an event registration and retuning the seat to inventory  using  the order editor as found under Ecommerce/ Orders, on in the Orders Section of a  Contact Record.  Note that Event orders and registrations  can also be refunded and managed in the Events Conference Console if this is set up for your site. The process for refunding and returning to inventory will be simplified in that setting. Look for other help text on this coming soon under the Events Management as separate course.

Click Next to review the different topics on Event Registration and Order Management, or you may jump ahead to a specific topic by visiting the Course Content page for a linked Index.

Related Topics:

• Create Event Registration via Administrator Order
• Create an Event Registration Order for Contact and Another
• Event Registration with Different Attendee than Payee
• Create a Complimentary Event Registration via Order for Accurate Sales Reporting
• Manually Create an Event Registration without an Order
• Cancel an Event Registration with Refund
• Cancel an Event Registration with No Refund
• Add Key Finder Columns for Best Event Overview Options
• How to Confirm a Contact is Registered for an Event
• FAQs on Inventory Controls, Sold Out and Waitlisted Events