Understanding Order Status

Location: Ecommerce/Orders/Order Editor -> Order Status Menu

Overview: The order status is an important data point that defines what state an order is in, e.g. pending, processed, or declined etc.

Summary Points to Understanding Order Status:

• The Order Status menu shows the current Order Status setting for that Order Record. 
• The Order Status will change based on actions you take including Submitting an Order.
• It is good to become familiar with the different Order statuses including:
  • Pending (0) - Order has not been processed
  • Not Paid - Credit Card Declined (9) - Not paid due to a recurring billing order that has had a declined credit card 
  • Paid (3) - Order is Paid
  • Paid and Shipped (1) - Order is Paid and has been marked as Shipped
  • Master Recurring Record  (19) - This is a Master Order Record that gets automatically set up and duplicated based on the payment options within a Product Recurring Payment Plan 
  • Master Recurring Record (Inactive) (29) - This is a Master Recurring Record that has been set to Inactive to stop future billing for a Product with a Recurring Payment Plan 
  • Voided (5) - An Order that has been voided
  • Refunded (8) - An Order Status that has been refunded
• Re: Working with Fulfillment Houses:
  • Paid in Fulfillment (53) - Order is Paid and has been sent to Fulfillment 
  • Paid - Acknowledged by Fulfillment (54) - Order is Paid and has been acknowledged by Fulfillment
• Re: Invoice Type Orders:
  • Invoiced (60) -  This Status is applicable to Invoice type Orders that have been submitted - This acts similarly to a Paid (3) type Order in that the items will be sent to fulfillment, and/or Event or Course Registrations will occur. The actual payment of that transaction however may or may not been collected. You would look to individual invoice payment records marked as a Paid Order against the Status (60) Invoice to see the funds collected for that Invoice.
  • Invoiced and Shipped (61) - Paid and Shipped Status applicable to Invoice type Orders
  • Invoiced in Fulfillment Shipping Pending (63) - Status applicable to Invoice type Orders
  • Invoiced Acknowledged by Fulfillment (64) - Status applicable to Invoice type Orders

Note: You can also manually set an Order Status, but you want to be careful when doing this, and it should only be done under very particular circumstances.

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Related Order Management Topics:

• Understanding Order Status  
• How to Fulfill an Order  
• How to Refund or Void an Order  
• How to Do Partial Refund for Products  
• How to Cancel or Adjust an Ongoing Recurring Payment Order  
• How to Refund Event Registration Orders with Return to Inventory